Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you contact us, request an estimate, book a service, or interact with our website.

Personal information we may collect includes:

• Full name, phone number, and email address
• Property address and service location
• Service preferences and cleaning frequency
• Messages and special instructions you provide
• Payment information (processed securely — we do not store card details)

Information collected automatically:

• Browser type, device information, and IP address
• Pages visited and time spent on our website
• Referring website or search terms used to find us

2. How We Use Your Information

We use the information we collect solely to provide and improve our services to you. Specifically, we use your information to:

• Respond to your inquiries and provide free estimates
• Schedule and confirm cleaning or service appointments
• Send appointment reminders and service confirmations
• Process payments securely
• Improve our website and service quality
• Send occasional updates about promotions or new services (you may opt out at any time)
• Comply with legal obligations

3. Information Sharing

Ana's Housekeeping Services does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website or conducting our business (e.g., scheduling software, payment processors), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, property, or safety of our company, employees, or customers
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• Our website uses SSL/HTTPS encryption to protect data in transit
• Payment information is processed through PCI-compliant payment processors
• We do not store full credit card numbers on our servers
• Access to personal data is limited to authorized staff on a need-to-know basis

While we strive to protect your information, no method of internet transmission is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We may use cookies for:

• Remembering your preferences and settings
• Analyzing website traffic and usage patterns (via Google Analytics)
• Understanding how visitors find and use our site

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. We do not use cookies for invasive advertising or cross-site tracking.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used format

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Third-Party Links

Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram. These external sites operate under their own privacy policies, and we encourage you to review them.

Ana's Housekeeping Services is not responsible for the privacy practices or content of any third-party websites. Links are provided for convenience only.

8. Children's Privacy

Our services and website are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13.

If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: